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Frequently Asked Questions

You’ll receive your kit in the mail, capture your moments using the included camera, and send it back to us for developing and printing.

We believe memory keeping should be simple. Choose the path that works best for you. Our Starter Photo Kit is designed for you to shoot at your own pace and develop your film at a local lab whenever you're ready. Our Premium Photo Kit is an all included experience. Shoot your photos, send your camera back using the prepaid mailer within 8 weeks, and we'll develop, scan, and print your memories into a keepsake package you can hold forever.

12 business days from when box is received for digital scans and prints.

We know how meaningful these memories are.If your return package appears lost or delayed, please contact us at hello@whatweleave.com. We will do our best to help you file a claim and make it right and replace lost items.

Please use our "Develop Film" tab at the top to use our custom map to find a film lab near you.

Currently, we only ship within the United States.

Film is beautifully unpredictable, that’s part of its charm! We encourage our Premium kits to be returned within 8 weeks to guarantee quality results. After 8 weeks the film will start to deteriorate. If your photos come back "blank" or the camera appears defective, contact us at hello@whatweleavekits.com. We’ll review the issue and offer a replacement kit or partial refund depending on the situation.

We believe memory keeping should be intentional and tactile, not lost in a sea of digital clutter. Built from the experience of a family photographer who has seen too many moments stay trapped on a phone, every kit is designed to help you slow down, be present, and capture what matters most on film.

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