Shipping policy

Effective Date: September 26, 2025

At What We Leave, we work hard to ensure your kits arrive safely and on time so you can start preserving your memories.

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1. Processing Time

• Orders are typically processed within 3–5 business days.

• During product launches, holidays, or periods of high order volume, processing times may be slightly longer.

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2. Shipping Rates & Delivery

• Shipping costs are calculated at checkout based on your location and selected shipping method.

• Standard U.S. shipping generally takes 3–7 business days once shipped.

• We currently ship only within the United States.

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3. Tracking Your Order

• Once your order has shipped, you’ll receive an email with tracking information.

• Please allow up to 24 hours for tracking updates to appear.

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4. Shipping Delays

• We are not responsible for delays caused by the carrier, incorrect addresses provided at checkout, weather conditions, or other factors outside our control.

• If your package appears lost, we’ll help you contact the carrier but cannot guarantee replacement for lost or stolen shipments.

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5. Returns & Incorrect Addresses

• Please double-check your shipping address before placing an order.

• We are not responsible for orders shipped to incorrectly provided addresses.

• Returned or undeliverable packages may be reshipped at the customer’s expense.

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6. International Shipping (if applicable)

• International orders may be subject to customs fees, import duties, and taxes determined by your local government.

• These fees are the responsibility of the customer.

• Delivery times for international orders may vary and are not guaranteed.

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7. Contact Us

If you have any questions about shipping, please contact us at:
📧 hello@whatweleave.com